Thursday, January 9, 2014

Proactive IT Services from ServiceDesk, Inc.

One of the most difficult tests in maintaining a companies network is trying to predict when an outage will occur and why.  With our 24×7 Proactive IT, we can prevent many of the potential outages from ever occurring.  By pairing our proactive real-time monitoring tools with our preventative maintenance tasks , we can ensure the reliability and stability of your environment.
A routinely maintained network will result in fewer outages and as a result, yields higher productivity and saves on support costs for you.  At the same time, your exposure to security risks is drastically reduced, and frustration from unstable IT assets diminishes.  ServiceDesk enables our clients to maintain the focus on their business by removing the uncertainty out of running a network.
We fully comprehend why your mission critical business services are so important to your operations.  This is the reason why we have spent so much effort designing our support programs to align with your companies initiatives.
We have built a service program that proactively maintains and monitors your devices 24x7x365 days a year, which in turn ensures optimal up-time for your business.


Don’t let your network take the day off!

Your Networks downtime will translate into loss of productivity, unhappy customers and ultimately, the loss of revenue. That’s why our NOC runs 24×7 to make sure you have the best in class monitoring, notification, escalation and first level troubleshooting. We are in business to deliver:
  • Minimal Network Downtime with Proactive Maintenance
  • Minimal Impact from IT Outages if they occur
  • Immediate management of incidents
  • Increased productivity
  • Job satisfaction for your IT staff
  • Increased end-user / customer satisfaction

 Advanced Performance Monitoring

Your mission critical servers need to be running and unless you have the technology in place to monitor their health, you run the risk of sustaining an outage. With our Proactive Server solution, we monitor all aspects of your server. We monitor for health, security and resources.
Below is a partial list of features that are included when you choose ServiceDesk as your Proactive IT solution provider.
  • CPU
  • Disk Space
  • Disk Queue Length
  • Memory
  • Patch Status
  • Connectivity
Key Application Maintenance
  • Active Directory Maintenance
  • Exchange Maintenance
OS Patch Management
  • Download patches
  • Schedule the installation
3rd Party Patch Management
  • Connect to other patch management tools
Scheduled Preventative Maintenance
  • Check Disk
  • Defragment
  • Delete Temporary Files
  • Firmware Updates
  • Remote Access Enabled
  • Sync time with Domain Controller
Anti-Virus Monitoring & Management
  • Stay up to date with automatic updates
  • Alerts and notification when virus detected
Additional Support Billed at T&M Rates
  • Onsite & remote support
  • Hardware upgrades
  • After hours support
 Proactive Network

  • Quarterly Network Health Review
  • Firewall Management & Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Additional Support Billed at T&M Rates

    Proactive Workstation

    • Availability Monitoring
    • OS Patch Management
    • 3rd Party Patch Management
    • Scheduled Preventative Maintenance
    • Anti-Virus Monitoring & Management
    • Anti-Spam Monitoring & Management

      * Note: All of our services can be used al la carte to fit your needs. Here is our Service Catalog the lists all the various services we can provide your company.
      Our Proactive monitoring center is staffed with experts that will fine tune and tailor your monitoring to meet the objectives of your business and up-time requirements.

      Contact :

      1( 877) 209-1385